Kohen Refund Policy

Monthly Subscriptions

Subscriptions renew automatically each billing cycle unless cancelled before the renewal date.

You may cancel at any time.

Cancellation prevents future charges but does not automatically refund previous payments.

Refund Requests

If you experience a technical issue that prevents reasonable access to the Service, please contact us.

We will review refund requests individually and may issue a refund when appropriate.

Refund decisions are made at our sole discretion except where required by law.

No Refunds for Usage

Because paid subscriptions provide immediate access to digital educational content, replay scenarios, analytics, and AI coaching, we generally do not provide refunds once substantial use of the Service has occurred.

Duplicate Charges

Duplicate or accidental charges will be corrected promptly.

Chargebacks

If you believe a billing error has occurred, please contact us before initiating a chargeback so we can resolve the issue quickly.

Fraudulent or abusive chargebacks may result in suspension or termination of your account.

Contact

Billing questions can be directed to: support@getkohen.com